Operations Readiness Program Manager

Job Summary

To support operational excellence in customer support, the full-time salaried Operations Readiness Program Manager will coordinate readiness activities, partner cross-functionally with various teams, and drive improvements in operational processes, all while working remotely within the United States or Canada.

Key responsibilities

• Coordinate operational readiness activities across customer support initiatives, ensuring smooth implementation of launches and tooling changes
• Own recurring operational readiness communications and maintain a centralized roadmap of customer support initiatives
• Lead readiness planning for new product launches and ensure support teams are equipped with necessary documentation and training

Required qualifications

• 3-5 years of experience in operations readiness, support operations, or program management within SaaS or fintech environments
• Proven experience coordinating cross-functional initiatives and improving operational processes
• Strong organizational skills with a track record of managing multiple complex initiatives effectively
• Experience leading operational change initiatives, including launch readiness and process adoption
• Ability to operate in ambiguous environments and build trust across diverse teams