Operations Senior Manager, AI

Job Summary

Owning the strategy and execution of AI operations, the full-time Operations Senior Manager, AI will develop and implement an AI Operations strategy, collaborating with cross-functional teams to enhance customer experience in a remote setting.

Key responsibilities

• Develop and deliver an AI Operations strategy, identifying and sizing problems suitable for AI solutions
• Collaborate with Product, Engineering, and Operations teams to execute the AI agenda and establish governance for continuous improvement
• Measure success based on cost, quality, and customer experience outcomes while building cross-functional trust

Required qualifications

• 5+ years of program or project management experience
• 5+ years of operations leadership experience, particularly in contact center or customer operations
• Strong foundation in strategy development with proven results in ambiguous environments
• Structured, data-driven problem solver with a bias for action
• Ability to own an agenda and earn executive trust without a predefined playbook