Operations Service Manager

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, Jul 03, 2025

This job expires in: 25 days

Job Category: Business Operations

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced, Management, Executive Level

Education Level: Bachelors

Job Summary

A company is looking for an Operations Service Manager to support life and safety customers in a remote environment.

Key Responsibilities

Analyze customer/network outage trends and implement mitigation strategies
Provide support and guidance on service assurance and service delivery processes
Manage customer interactions from order through billing to ensure satisfaction

Required Qualifications

Bachelor's Degree
10+ years in the telecommunications industry
Leadership experience in a similar role supporting PSAP 911, Enterprise, or Wholesale customer base
Extensive knowledge of TDM and IP-based voice and data services
Knowledge of Public Safety rules and regulations

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