Operations Specialist

Job Summary

A company is looking for an Operations Specialist to ensure smooth operations by processing various documents.

Key Responsibilities

• Process inbound and outbound documentation including policy changes and appointments
• Manage daily lockbox payments and handle declined payments
• Initiate reversals for credit cards, payment transfers, and bank returns as necessary

Required Qualifications

• Experience in a fast-paced environment
• Ability to work independently and take initiative
• Familiarity with mortgage industry processes is a plus
• Experience with Zendesk is a bonus
• Detail-oriented and quality-focused mindset