Operations Specialist

Job Summary

A company is looking for an Operations Specialist I to manage time-sensitive logistics orders and provide customer support.

Key Responsibilities

• Set up new orders and confirm job milestones while adhering to standard practices and client-specific instructions
• Provide proactive updates to customers regarding delays and issues, offering alternative solutions as needed
• Manage inbound and outbound communications, ensuring timely acknowledgment and resolution of requests

Required Qualifications

• High school diploma or equivalent; relevant experience preferred
• Ability to navigate and interpret airline booking and tracking websites
• Experience in customer service or logistics is a plus
• Proficiency in using multiple communication platforms
• Willingness to work in a fast-paced environment with evolving expectations