Operations Specialist

Job Summary

A company is looking for an Operations Specialist to manage various operational tasks and support processes.

Key Responsibilities

• Handle operations and boarding-related support tickets, identifying root causes of issues
• Manage merchant onboarding, billing configurations, and troubleshoot related errors
• Collaborate with cross-functional teams to document and resolve system errors and improve processes

Required Qualifications

• Bachelor's degree in Business Administration, Operations Management, Information Systems, Finance, or a related field
• 3-5 years of experience in operations, quality assurance, data entry, or a related analytical role
• Proven ability to troubleshoot technical issues and a hands-on mentality to solve problems
• Experience working with cross-functional teams, particularly in engineering and product
• Proficiency in Excel/Google Sheets and data management