Operations Specialist

Job Summary

Managing a portfolio of open court hearings, the full-time remote Operations Specialist will negotiate attorney coverage, triage urgent requests, and maintain communication with law firms while ensuring accurate data management.

Key responsibilities

• Secure attorney coverage for court hearings by utilizing phone, text, and email communications
• Negotiate fees in real time while protecting profit margins and managing counteroffers
• Triage and prioritize competing hearings, handling last-minute changes and urgent coverage gaps effectively

Required qualifications

• 1+ year of experience in a high-volume phone outreach or negotiation role, such as inside sales or account management
• Proven ability to remain calm and decisive under deadline pressure
• Strong organizational skills with the ability to manage multiple open items simultaneously
• Comfortable with technology and quick to learn new platforms
• High school diploma or equivalent