Operations Specialist

Job Summary

Managing a portfolio of open court hearings, the full-time remote Operations Specialist will secure attorney coverage under tight deadlines, negotiate fees in real time, and maintain communication with law firms while ensuring accurate data management.

Key responsibilities

• Secure coverage on a deadline by actively managing a portfolio of court hearings through phone, text, and email
• Negotiate fees in real time, balancing market demands with business margins
• Triage competing hearings and handle last-minute changes with a solutions-first mindset

Required qualifications

• 1+ year in a role requiring high-volume phone outreach or direct negotiation, such as inside sales or account management
• High school diploma or equivalent
• Calm and decisive under deadline pressure, with strong organizational skills
• Tech-comfortable and quick to learn new platforms
• Experience in a metrics-driven role is preferred