Operations Specialist

Job Summary

Providing day-to-day operational support for program activities, the full-time Operations Specialist will manage customer applications and ensure compliance with program guidelines while working remotely from Pennsylvania.

Key responsibilities

• Coordinate and document program activities, ensuring smooth delivery and communication
• Manage customer application processes from intake to completion, verifying accuracy and adherence to requirements
• Analyze data reports to derive insights and support internal audits and performance tracking

Required qualifications

• 3-6 years of relevant industry experience
• Bachelor's degree preferred or equivalent work experience
• Proficiency in Microsoft Office, particularly Excel
• Strong process-oriented thinking with a focus on continuous improvement
• Ability to work independently and collaboratively with cross-functional teams