Operations Specialist

Job Summary

As a critical member of the Patient Operations team, the remote Operations Specialist will manage operational workflows, resolve inquiries, and collaborate cross-functionally to enhance the patient experience and ensure efficient imaging processes.

Key responsibilities

• Manage operational workflows supporting patients, providers, and imaging centers throughout the imaging journey
• Resolve operational inquiries and issues by leveraging internal resources and standard operating procedures
• Identify opportunities to improve operational efficiency and collaborate with leaders across Operations, Product, and Engineering

Required qualifications

• 2+ years of experience in operations, administrative support, healthcare operations, or medical office environment
• 1+ years of experience in a customer service, patient services, or other customer-facing role
• Bachelor's degree or an equivalent combination of education and relevant experience preferred
• Exceptional organizational skills with the ability to manage multiple priorities accurately
• Strong technical aptitude and experience with Microsoft Office, Google Workspace, and healthcare software