Operations Specialist

Job Summary

Managing a portfolio of court hearings, the full-time remote Operations Specialist will secure attorney coverage under tight deadlines, negotiate fees in real time, and maintain communication with clients while ensuring accurate data management.

Key responsibilities

• Secure coverage on a deadline by actively reaching out to attorneys via phone, text, and email
• Negotiate fees and handle counteroffers while protecting business margins
• Triage competing hearings and manage last-minute changes effectively

Required qualifications

• 1+ year in a role involving high-volume phone outreach or direct negotiation
• High school diploma or equivalent
• Ability to remain calm and decisive under deadline pressure
• Strong organizational skills to manage multiple open items simultaneously
• Comfortable with technology and quick to learn new platforms