Operations Specialist

Job Summary

To support the Centralized Operations Group, the remote Operations Specialist will monitor client correspondence, classify and route escalations, and maintain accurate records while working in a fast-paced environment.

Key responsibilities

• Monitor and review incoming correspondence to identify urgency and route escalations to the appropriate parties
• Record escalations in the designated tracker, maintaining organized correspondence records and supporting documentation
• Provide backup coverage for other correspondence boxes and assist with reporting on escalation volume and status as directed

Required qualifications

• High school diploma or equivalent required
• Prior experience in customer service, administrative support, or a deadline-driven office environment preferred
• Ability to maintain confidentiality and follow written procedures
• Basic proficiency with Microsoft Outlook, Word, Excel, Teams, and SharePoint
• Strong attention to detail and organizational skills