Operations Specialist

Job Summary

Supporting the administration and operational success of the Canopius program, the full-time Operations Specialist will serve as a primary liaison among carriers, underwriting teams, and claim handlers while managing communications, claims data, and program guidelines in a fully remote environment.

Key Responsibilities

• Serve as the main operational contact for carrier representatives and program stakeholders, ensuring timely communication and accurate claim reporting
• Review and manage claims data, ensuring accuracy and completeness while maintaining organized documentation within the claims management system
• Maintain program guidelines and workflows, coordinating with stakeholders to implement updates and identify operational issues

Required Qualifications

• Experience in insurance, claims administration, underwriting support, or program operations
• Working knowledge of insurance terminology, policy information, and claims processes
• Proficiency with claims management systems and Microsoft Office applications
• Excellent organizational skills with the ability to manage multiple priorities in a high-volume environment
• Strong attention to detail and commitment to data accuracy and complete documentation