Operations Specialist

Job Summary

Managing order fulfillment and revenue-related processes, the full-time Operations Specialist will work remotely to handle purchase orders, product setup, payment disputes, and contract oversight while using various internal tools.

Key responsibilities

• Use Zendesk to review and fulfill customer purchase orders
• Coordinate with the invoicing team to resolve payment issues and verify bookstore information
• Maintain process documentation and training materials for the sales team

Required qualifications

• Basic experience with spreadsheet tools such as Microsoft Excel or Google Sheets
• Prior experience in an operations-based position is preferred
• Ability to write and read mySQL queries is a plus
• Strong customer service and coordination skills, especially via email