Operations Specialist

Job Summary

Acting as the primary point of contact for partners, the full-time Operations Specialist will resolve complex issues related to reconciliation, research, risk, compliance, and customer inquiries while working remotely.

Key responsibilities

• Oversee reconciliation of unmatched settlements for assigned financial institutions and ensure timely resolution of discrepancies
• Research and analyze item exceptions, resolving them within service level agreements and maintaining accurate documentation
• Collaborate with internal teams and external partners to identify and implement process improvements for operational efficiencies

Required qualifications

• High School Diploma or GED required; Bachelor's degree in finance, Accounting, Business, or related field preferred
• 4+ years of experience in bank operations, partner support, or financial services
• Experience in settlement reconciliation, inventory management, and troubleshooting technical issues
• Strong analytical skills with the ability to resolve complex financial issues
• Proficient in Microsoft Office and other financial systems and applications