Operations Specialist I

Job Summary

To support a growing operations team, the full-time hourly Operations Specialist I will set up new orders for time-sensitive commodities, provide proactive customer updates, and manage inbound and outbound communications in a remote environment.

Key responsibilities

• Set up new orders by adhering to standard work practices and client-specific SOP instructions
• Provide proactive updates to customers regarding delays and issues while offering alternative solutions
• Manage and respond to all inbound communications, ensuring timely acknowledgment and action on requests

Required qualifications

• Experience in logistics or customer service roles
• Ability to navigate and interpret airline booking and tracking websites
• Familiarity with order management systems and communication platforms
• Strong situational awareness and problem-solving skills
• Willingness to meet minimum metric requirements and customer service standards