Operations Specialist II

Job Summary

A company is looking for a Global Operations Specialist II.

Key Responsibilities

• Manage escalated orders, high-risk verifications, and complex exception cases
• Serve as a point of contact for sensitive client and internal communications
• Analyze operational data to recommend workflow enhancements and error reduction strategies

Required Qualifications

• 2-4+ years of experience in background screening or compliance-driven operations; Bachelor's degree preferred or equivalent combination of education and experience
• Strong analytical skills and sound professional judgment in complex or escalated cases
• Working knowledge of FCRA, verification processes, quality controls, and regulated workflows
• Experience handling escalations and sensitive client communications
• PBSA Certification preferred