Operations Specialist II

Job Summary

A company is looking for a Global Operations Specialist II responsible for managing complex operational cases and enhancing client experience.

Key Responsibilities

• Manage escalated orders, high-risk verifications, and complex exception cases
• Conduct targeted quality reviews and support remediation planning
• Collaborate with various teams to resolve operational gaps and maintain standard operating procedures

Required Qualifications

• 2-4+ years of experience in background screening or compliance-driven operations
• Bachelor's degree preferred or equivalent combination of education and experience
• Strong analytical skills and knowledge of FCRA and verification processes
• Experience handling escalations and sensitive client communications
• PBSA Certification preferred