Operations Specialist II

Job Summary

A company is looking for an Operations Specialist II - SES.

Key Responsibilities

• Process complex property and insurance records, ensuring accuracy and compliance
• Conduct advanced billing reconciliation and resolve complex billing issues
• Serve as a primary point of contact for escalated operational inquiries and manage team workflow

Required Qualifications

• Bachelor's Degree or equivalent combination of education and experience
• Three or more years in insurance operations, trust administration, financial services, or customer service
• Experience with agency management or workflow systems preferred
• Proficiency with Microsoft Office Suite, particularly Excel and Outlook
• Ability to mentor junior staff and contribute positively to team culture