Operations Specialist II

Job Summary

A company is looking for a Global Operations Specialist II to manage complex operational cases and enhance client experience.

Key Responsibilities

• Manage escalated orders, high-risk verifications, and complex exception cases
• Conduct targeted quality reviews and support remediation planning
• Collaborate with various departments to resolve operational gaps and enhance standard operating procedures

Required Qualifications

• 2-4+ years of experience in background screening or compliance-driven operations; Bachelor's degree preferred
• Strong analytical skills and professional judgment in complex cases
• Working knowledge of FCRA, verification processes, and quality controls
• Experience handling escalations and sensitive client communications
• PBSA Certification preferred