Operations Success Manager

Job Summary

A company is looking for an Operations Success Manager (Logistic).

Key Responsibilities

• Own and optimize global operational activities across order fulfillment, returns, and inventory management
• Serve as the primary operational point of contact for customers and internal teams, ensuring service level objectives are met
• Resolve customer escalations and drive process improvements through analysis and corrective actions

Required Qualifications

• 3-5+ years in operations, supply chain, or inventory management in a tech or B2B environment
• Experience managing end-to-end fulfillment and returns operations
• Strong data analysis skills for interpreting operational metrics
• Familiarity with CRM or ticketing tools (e.g., HubSpot, Zendesk, Jira)
• Proactive problem-solving mindset for root cause analysis