Operations Supervisor

Job Summary

A company is looking for a Supervisor - Operations to manage and develop customer service representatives while ensuring high service levels for clients.

Key Responsibilities

• Coach and develop team members to achieve performance metrics
• Monitor and manage employee performance using coaching tools and dashboards
• Handle escalated customer calls and promote teamwork within the organization

Required Qualifications

• High School Diploma or equivalent required; Associate's or Bachelor's degree preferred
• 1+ years of experience in customer service or call center, including 12 months in a supervisory role
• Experience in the healthcare industry preferred
• Proficiency with relevant technology, including computers and software applications
• Ability to drive team efficiency and improve processes across functions