Operations Supervisor

Job Summary

A company is looking for an Operations Supervisor for Member Support Services.

Key Responsibilities

• Coach and support Operations Specialists in daily operations and team-based care
• Manage daily activities to ensure efficient, high-quality service and adherence to workflows
• Lead training sessions and oversee hiring and onboarding processes for new team members

Required Qualifications

• Associate's degree or equivalent education and experience; Bachelor's degree preferred
• Minimum 2 years of administrative experience, with 1 year of supervisory experience preferred
• At least 1 year of remote call center experience with proficiency in related technologies
• Experience in healthcare, insurance eligibility, retail, or hospitality preferred
• Availability to work evenings, weekends, and holidays as needed