Operations Supervisor

Job Summary

A company is looking for an Operations Supervisor for Member Support Services.

Key Responsibilities

• Coach and support Operations Specialists to ensure high-quality service and team collaboration
• Manage daily operations and oversee adherence to workflows, policies, and procedures
• Lead training sessions and collaborate with leadership to align operations with organizational goals

Required Qualifications

• Associate's degree or equivalent experience required; Bachelor's degree preferred
• Minimum 2 years of administrative experience, with 1 year of supervisory experience preferred
• At least 1 year of remote call center experience with proficiency in related technologies
• Experience in healthcare, insurance eligibility, retail, or hospitality preferred
• Must meet pre-employment requirements including background checks and health screenings