Operations Supervisor

Job Summary

A company is looking for an Operations Supervisor in Customer Management.

Key Responsibilities

• Supervise and mentor a team to ensure excellent patient service and compliance with healthcare regulations
• Monitor team performance through KPIs, conduct performance discussions, and manage staff scheduling
• Track operational metrics, prepare reports for management, and recommend workflow improvements

Required Qualifications

• Bachelor's Degree in Healthcare Administration, Business Management, or related field
• Minimum of 3 years experience in a supervisory role within a high-volume call center environment
• Strong understanding of call center operations, KPIs, and healthcare regulations
• Proven leadership skills with the ability to motivate a team
• Proficient in call center software, CRM tools, and Microsoft Office Suite