Operations Supervisor

Job Summary

A company is looking for an Operations Supervisor, 3rd Party to lead and supervise associates in a remote setting.

Key Responsibilities

• Lead, train, and supervise associates to maximize performance and efficiency
• Track performance and recommend procedural improvements
• Participate in the resolution of client issues and ensure compliance with relevant laws and policies

Required Qualifications, Training, and Education

• 2+ years of experience as a Team Lead or Supervisor in a Call Center or Customer Service environment
• Knowledge of collections, medical terminology, and healthcare administration
• Experience in performance management, staffing, and training
• Proficiency in personal computing, including MS Office applications
• Ability to work in a fast-paced, deadline-oriented environment