Operations Supervisor

Job Summary

A company is looking for a Supervisor-Operations.

Key Responsibilities

• Coach and develop team to achieve account specific and organization CPIs and KPIs
• Monitor employee performance using coaching tools and performance dashboards
• Handle escalated customer claims issues and promote teamwork within the organization

Required Qualifications

• High School Diploma or equivalent required; Associates or Bachelor's degree preferred
• 1+ years of experience in customer service or call center, including 12 months in a supervisory role
• Experience in the healthcare industry is preferred
• Proficiency with necessary technology, including computers and software applications
• Ability to drive team efficiency and productivity through effective metric management