Operations Supervisor

Job Summary

To support operational excellence, the fully remote Operations Supervisor will coach and develop team members, monitor performance metrics, and manage employee accountability to achieve organizational goals.

Key responsibilities

• Coach and develop team to meet account-specific and organizational CPIs and KPIs
• Monitor employee performance using coaching tools and performance dashboards
• Handle escalated customer claims issues and promote teamwork across functions

Required qualifications

• High School Diploma or equivalent required; Associate's or Bachelor's degree preferred
• Minimum of 1 year experience in customer service or call center, including 12 months in a supervisory role
• Proficiency with relevant technology, including software applications and phone systems
• Ability to drive individual and team efficiency through effective metric management
• Experience in the healthcare industry is preferred