Operations Supervisor

Job Summary

Supporting the Technology Manager, the full-time remote Operations Supervisor will oversee daily workflows, optimize operational processes, and deliver performance reports while providing guidance and coaching to the operations team.

Key responsibilities

• Assist in monitoring daily workflows and making real-time adjustments to maintain team efficiency
• Act as the primary point of contact for the operations team, addressing queries and escalating issues as needed
• Track processing metrics and compile weekly reports, identifying trends and recommending process improvements

Required qualifications

• Bachelor's degree in Business, Operations Management, or a related field preferred
• 3+ years of experience in operations processing with skills in workflow management and process improvement
• Prior management or supervisory experience preferred
• Advanced skills in Microsoft Excel / Google Sheets preferred
• Experience in benefits administration is a plus