Operations Supervisor

Job Summary

Leading a remote team, the full-time Operations Supervisor will oversee workflow and operational efficiencies, manage escalated complaints, and ensure compliance while developing solutions for all aspects of operations.

Key responsibilities

• Lead and motivate direct reports to innovate and improve processes while maintaining high service levels
• Research and resolve escalated complaints, ensuring timely and thorough responses
• Develop and maintain policies and procedures, driving compliance and accountability within the team

Required qualifications

• Bachelor's degree in business management or related field preferred; high school diploma required
• 3-5 years of experience in credit card and/or banking, with at least 3 years in a supervisory role
• Strong organizational skills and ability to manage multiple deadlines and projects
• Effective communication skills with diverse audiences, both written and verbal
• Proficient in Microsoft Office and Loan Servicing Software