Operations Supervisor

Job Summary

Managing operations in a hybrid remote environment, the full-time Operations Supervisor will oversee workflow efficiencies, lead a team, and ensure compliance while addressing escalated complaints and driving process improvements.

Key responsibilities

• Lead and motivate a team to innovate and improve operational processes while maintaining high service levels
• Research and resolve escalated complaints, ensuring timely and thorough responses
• Develop and maintain policies and procedures, driving compliance and accountability within the team

Required qualifications

• Bachelor's degree in business management or related field preferred; High School diploma required
• 3-5 years of experience in credit card and/or banking, with at least 3 years in a supervisory role
• Strong organizational skills and ability to manage multiple deadlines and projects
• Effective communication skills with various audiences, including customers and auditors
• Proficient in Microsoft Office and Loan Servicing Software