Operations Supervisor

Job Summary

Supervising a multi-functional team in a remote setting, the full-time Operations Supervisor will manage training, development, and operational standards while resolving complex service issues across various functional areas including client support and claims processing.

Key responsibilities

• Supervise employee outcomes by training, assigning, and coaching team members while adhering to policies and procedures
• Meet operational standards by implementing production and quality measures, resolving problems, and identifying system improvements
• Maintain customer service objectives by monitoring daily operations and resolving escalated claims and customer issues

Required qualifications

• High School Diploma or GED
• 3 years of related professional experience with demonstrated leadership skills
• Proficiency in the service, claims, or enrollment & billing areas
• Knowledge of call center operations and workflows
• Strong presentation skills and proficiency in Microsoft Office programs