Operations Supervisor

Job Summary

Supervising a multi-functional team remotely, the full-time Operations Supervisor will provide daily direction regarding training, development, and operational standards while resolving complex service issues and improving departmental operations.

Key responsibilities

• Supervise employee outcomes by training, assigning, scheduling, and coaching team members
• Meet operational standards by contributing to strategic plans and implementing productivity and quality improvements
• Maintain customer service objectives by monitoring operations and resolving escalated claims and customer issues

Required qualifications

• High School Diploma or GED
• 3 years of related professional experience with demonstrated leadership skills
• Proficiency in service, claims, or enrollment & billing areas
• Knowledge of call center operations and workflows
• Strong presentation skills and proficiency in Microsoft Office programs