Operations Supervisor
Job Summary
To ensure exceptional service delivery, the fully remote Operations Supervisor will coach and develop customer service representatives while managing performance to meet client expectations.
Key responsibilities
- Coach and develop team members to achieve account-specific and organizational performance metrics
- Monitor and manage employee performance through coaching tools and dashboards
- Handle escalated customer calls and promote teamwork and cooperation within the team
Required qualifications
- High School Diploma or equivalent required; Associate's or Bachelor's degree preferred
- Minimum of 1 year of experience in customer service or call center, including 12 months in a supervisory role
- Proficiency in relevant technology, including computers and software applications
- Experience in the healthcare industry is preferred
- Ability to drive team efficiency and productivity through effective metric management
Complete Job Description
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