Operations Supervisor
Job Summary
Supervising a multi-functional team remotely, the full-time Operations Supervisor will provide daily direction regarding training, policies, and work production while resolving complex service issues and maintaining customer service objectives.
Key responsibilities
- Supervise employee performance through training, scheduling, and coaching, while adhering to company policies
- Monitor and improve operational standards by implementing productivity and quality measures, and resolving issues
- Prepare performance reports by analyzing data related to call center, claims, and enrollment operations
Required qualifications
- High School Diploma or GED
- 3 years of related professional experience with demonstrated leadership skills
- Proficiency in service, claims, or enrollment and billing areas
- Knowledge of call center operations and workflows
- Strong presentation skills and proficiency in Microsoft Office programs
Complete Job Description
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