Operations Supervisor
Job Summary
To ensure exceptional service delivery, the fully remote Operations Supervisor will coach and develop customer service representatives while managing performance to meet client expectations.
Key responsibilities
- Coach and develop team members to achieve account-specific and organizational CPIs and KPIs
- Monitor employee performance using coaching tools and performance dashboards
- Handle escalated customer calls and ensure the highest quality service for internal and external customers
Required qualifications
- High School Diploma or equivalent required; Associates or Bachelor's degree preferred
- 1+ years of experience in customer service or call center, including 12 months in a supervisory role
- Experience in the healthcare industry preferred
- Proficiency with relevant technology, including computers and software applications
- Ability to drive team efficiency and productivity through effective metric management
Complete Job Description
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