Operations Supervisor

Job Summary

Providing direct supervision to entry and processing staff, the full-time Operations Supervisor will manage hiring, training, and performance evaluation while ensuring timely and accurate processing in a remote environment.

Key responsibilities

• Monitors workflow and production effectiveness, making recommendations for process improvements
• Handles escalations and administrative issues, including disciplinary matters and scheduling
• Develops policies and procedures to enhance efficiencies and supports new contracts or programs

Required qualifications

• Bachelor's Degree in a related field or equivalent work experience
• 2+ years of direct supervisory experience with hiring and firing authority for a minimum of ten associates
• 2+ years of experience in healthcare or a production environment
• Experience in supporting production teams in print, fulfillment, manufacturing, or related industries is required for ICS/Mail Distribution Centers
• May require US citizenship and current security clearance