Operations Supervisor, Government Travel

Job is Expired
Location: Remote
Compensation: To Be Discussed
Reviewed: Fri, Feb 27, 2026

Job Summary

A company is looking for an Operations Supervisor, Government Travel.

Key Responsibilities
  • Supervise and develop travel consultants to enhance team performance and achieve service level requirements
  • Manage real-time operations of phones, emails, and queues, adjusting staff as needed for unexpected volume spikes
  • Act as a subject-matter expert on government contracts and provide coaching and feedback to travel consultants
Required Qualifications
  • Minimum of 5 years managing global travel services
  • Extensive knowledge of government regulations, including FTR, JRT, and the Fly America Act
  • Proven track record of meeting customer service expectations related to SLAs
  • High school diploma or GED with relevant experience or training
  • Proactive approach to identifying and resolving issues

COMPLETE JOB DESCRIPTION

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