Operations Support Analyst

Job Summary

A company is looking for an Operations Support Analyst.

Key Responsibilities

• Manage escalations and follow-up inquiries after customer funding
• Collaborate with internal and external teams to resolve servicing and collections issues
• Act as a liaison between support agents, agency partners, and leadership

Required Qualifications

• Proficiency in G Suite applications (Docs, Sheets, Slides, Gmail, Drive)
• Strong skills in MS Excel for data tracking and analysis
• Experience with Salesforce is preferred but not required
• Basic SQL knowledge for running simple queries
• Proactive and resourceful with a strong ownership mindset