Operations Support Analyst

Job Summary

A company is looking for an Operations Support Analyst to assist with production support and system improvements.

Key Responsibilities

• Run and schedule solutions and jobs in production and non-production environments
• Support clients with defect triaging and resolution, including performance-related issues
• Utilize TFS/Azure/Jira to monitor ticket status and provide updates to project management

Required Qualifications

• 0 - 2 years of equivalent experience
• Bachelor's degree in computer science or a related discipline, or equivalent work experience
• Relevant work experience in software development, information technology, or system implementation
• Operations knowledge and experience executing tasks in a high-quality manner
• Strong customer-focused attitude and desire to interface directly with end-user clients