Operations Support Analyst

Job Summary

A company is looking for an Operations Support Analyst to assist the Operations Support team in achieving service quality and compliance metrics.

Key Responsibilities

• Process, triage, and escalate tickets following established guidelines
• Monitor systems for events and alerts, and perform scheduled maintenance activities
• Provide operational support for projects and respond to emergency change requests outside of normal hours

Required Qualifications

• Bachelor's degree and 3+ years of relevant experience, or equivalent education and experience
• Knowledge of Active Batch automation or other Enterprise Scheduling tools
• Understanding of Incident Change Management and Release Management processes
• Familiarity with SQL Server/Database Platforms and PowerShell
• Knowledge of healthcare industry standards, including HIPAA