Operations Support Analyst

Job Summary

A company is looking for an Associate Operations Support Analyst.

Key Responsibilities

• Process, triage, and escalate tickets according to guidelines
• Respond to events and alerts in monitoring systems and perform scheduled maintenance activities
• Provide operational support to projects and programs, including on-call support outside of normal business hours

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Experience in analyst, customer service, or help desk roles
• Familiarity with healthcare industry standards and protocols
• Knowledge of Microsoft Office suite
• Understanding of ITIL foundational concepts and Software Development Life Cycle (SDLC)