Operations Support Analyst

Job Summary

A company is looking for an Associate Operations Support Analyst to join their team remotely.

Key Responsibilities

• Assist in processing, triaging, and escalating support tickets in accordance with established protocols
• Monitor system alarms, track issue resolution status, and generate reports as needed
• Provide operational and technical support to active projects and programs while participating in the on-call rotation

Required Qualifications and Experience

• Bachelor's degree or equivalent combination of education and relevant experience
• Minimum of 2 - 3 years of related professional experience in operations support or a similar role
• Practical understanding of the Software Development Life Cycle (SDLC) and deployment pipelines
• Ability to adapt to evolving tasks and manage concurrent technical projects
• Commitment to delivering high-quality, customer-centric support with a focus on operational excellence