Operations Support Analyst

Job Summary

A company is looking for an Operations Support Analyst (Remote).

Key Responsibilities

• Provide in-depth research and resolutions for internal and external clients
• Interact with trading partners, direct-connect payers, and internal product teams to facilitate client issue resolutions
• Analyze and test new products, including user acceptance testing and new payer operational readiness tasks

Required Qualifications

• Over 2 years of experience in a support role within the healthcare space (payer or provider)
• Bachelor's degree in a healthcare-related field highly preferred
• Strong knowledge of EDI transactions and X12
• Solid understanding of computer operations and technical troubleshooting
• Experience with B2B environments and familiarity with APIs is a plus