Operations Support Analyst

Job Summary

A company is looking for an Associate Operations Support Analyst to join their team remotely.

Key Responsibilities

• Process, triage, and escalate support tickets in accordance with established protocols
• Monitor system alarms, track issue resolution, and generate reports as needed
• Provide operational and technical support to active projects and programs

Required Qualifications and Experience

• Bachelor's degree or equivalent experience; relevant professional experience may substitute for degree
• Minimum of 1+ years of relevant work experience
• Practical understanding of the Software Development Life Cycle (SDLC) and deployment pipelines
• Ability to manage concurrent technical projects while maintaining operational standards
• Skilled in root cause analysis and troubleshooting technical issues