Operations Support Analyst

Job Summary

Operations Support Analyst assists the Operations Support team in achieving service quality and compliance metrics, providing tier one support in a full-time remote position.

Key Responsibilities

• Process, triage, and escalate tickets while monitoring alarms and tracking issues
• Perform scheduled maintenance activities and provide operational support to projects and programs
• Respond promptly to events and alerts in monitoring systems, following procedures for issue reporting and escalation

Required Qualifications

• Bachelor's degree required
• 3+ years of relevant work experience in healthcare administration and/or federal government contracts
• Advanced knowledge of Microsoft Office suite
• Proficient knowledge of ITIL foundational concepts
• Substantial knowledge of Medicare, Medicaid, or healthcare verticals