Operations Support Analyst II

Job Summary

A company is looking for an Operations Support Analyst II-2.

Key Responsibilities:

• Provide guidance and support to junior staff, including conducting formal observations
• Assist in reviewing errors and responding to audit inquiries while handling complex work assignments
• Collaborate with stakeholders to develop and deliver learning solutions in support of new products and business initiatives

Required Qualifications:

• High School Diploma/GED required
• 5 years of experience in health insurance operations, preferably in a related role
• Knowledge of the Complaints and Appeals process preferred
• Requires healthcare industry knowledge and claims processing experience
• Familiarity with Ncompass, NASCO, CareRadius, and Facets Application preferred