Operations Support Assistant

Job Summary

As a part-time, remote Delivery & Support Operations Assistant, the successful candidate will serve as a trusted point of contact for global customer inquiries, educate users on software navigation, and manage essential administrative tasks to fulfill service package commitments.

Key Responsibilities

• Manage client inquiries and support tickets, ensuring timely resolution while meeting SLA and KPI targets
• Create and maintain internal and external documentation for processes and user guidance
• Assist in uploading and organizing marketing content for client campaigns within the platform

Required Qualifications

• Proven ability to work productively in a remote environment without constant supervision
• Strong organizational skills with experience managing multiple tasks and deadlines
• Ability to communicate complex software features clearly to non-technical users
• High comfort level with navigating multiple software applications and learning new systems quickly
• Interest in digital marketing, SaaS, or partner marketing