Operations Support Associate

Job Summary

A company is looking for an Operations Support Associate to assist automotive dealerships with software support and account management.

Key Responsibilities

• Develop a comprehensive understanding of software products to support customer needs
• Complete tasks from internal and external customers via phone, email, and SugarCRM within specified timeframes
• Document and resolve issues, ensuring timely completion of requests and maintaining effective task notes

Required Qualifications

• 1-2 years of experience in a dealership service department or automotive industry preferred
• Strong working knowledge of Microsoft Windows and Office applications
• Ability to multi-task and manage multiple tasks accurately in a fast-paced environment
• Analytical skills with knowledge of measurement processes
• Ability to work independently with minimal supervision