Operations Support Associate

Job Summary

A company is looking for an Operations Support Associate to assist automotive dealership personnel with proprietary reporting software.

Key Responsibilities

• Develop a strong understanding of software products to support customer needs effectively
• Complete tasks from customers via phone, email, and SugarCRM within specified timeframes
• Document and resolve issues, ensuring timely completion of requests and maintaining effective task notes

Required Qualifications

• 1-2 years of experience in a dealership service department or automotive industry preferred
• Strong working knowledge of Microsoft Windows and Office applications
• Ability to manage multiple tasks in a fast-paced environment with minimal supervision
• Analytical skills with knowledge of measurement processes
• Ability to adapt to individual customer needs and handle calls efficiently